NH-Portsmouth

Practice Supervisor (RN)

US-ME-Westbrook
Job ID
2017-1286

Overview

Do you have a strong desire to lead and learn with one of the fastest growing companies in NH?  At ConvenientMD, our focus is revolutionizing health care delivery and cost, saving our patients and the state of New Hampshire millions each year!  We are looking for a motivated RN to inspire our passionate team members as we continue to provide top-notch health care throughout New England.

 

ConvenientMD is a full-service, provider staffed urgent care group offering high-quality and affordable medical care for a broad scope of illnesses and injuries for patients of all ages.  No appointment is needed, customers can just walk-in from 8am to 8pm, 7 days a week.  The company has a friendly staff providing a consumer-centric experience.  ConvenientMD clinics always have a provider on site in state-of-the-art facilities equipped with digital x-ray, lab, ECG and IV.

 

Job Summary:

 

Responsible for coordinating & supervising the day‐to‐day business & clinical operations, to include oversight of local marketing efforts of the urgent care center.  Additionally the Practice Supervisor will work 1 full clinical shift per week with additional time allocated to site operations.  Assists the company in reaching goals and objectives related to the urgent care center’s clinical and financial performance.

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Responsibilities

  1. Implement and enforce policies and procedures for clinic.
  2. Identify and resolve patient satisfaction and patient flow/throughput issues and work with all clinic staff to promote teamwork and help ensure positive and productive work environment
  3. Participate in the recruitment, training/competency (business/clinical), and facilitate orientation of new employees.
  4. Ensure all clinical certification and education of clinic team is current, uptodate, and sufficient per ConvenientMD standards.
  5. Select, train, supervise, and monitor quality and production levels of clinic staff
  6. Develop monthly staff schedule, review timecards, and provide input to payroll calculation.
  7. Assure cash drawer is balanced. Prepare and make bank deposit at frequencies established by ConvenientMD.
  8. Conduct performance evaluations. Motivate team, address performance and disciplinary issues.
  9. Oversight of Clinical Lead to ensure lab competency testing is completed by all lab users.
  10. Participating in all clinical inspections (CLIA, DHHS, DOL, etc.) and facilitate clinical site meetings
  11. Reviewing all clinical devices, logs, & completes/updates QA/QC and compliance statistics as needed.
  12. Provide oversight of Clinical Lead in the management of all laboratory and clinical equipment and troubleshooting. Interact with customers, review customer feedback, and address customer service issues.
  13. Ensure compliance with all Company directives to include patient privacy initiatives as well as employee safety.
  14. Audit records to ensure compliance with company policies and procedures.
  15. Prepare monthly operational dashboards. Ensure compliance with Federal and State employment regulations, OSHA, HHS and labor laws as directed by the human resources department.
  16. Facilitate the annual HHS licensing audit and attend all facility audits and inspections as applicable.
  17. Assure clinic is open and appropriately staffed during regularly scheduled hours and special events and that all facilities and equipment are available, operational, safe, and clean.
  18. Perform frontend registration and/or clinical tasks as a backup in case of absence or high demand.

Qualifications

Education and Experience Requirements:

 

  1. Licensed RN, with prior clinical team lead/supervisory experience.
  2. BSN preferred, with two years of prior clinical experience, in urgent care, emergency services and/or ambulatory care setting.
  3. BLS
  4. Ability to supervise, train, and evaluate new and current staff.
  5. Familiarity with medical billing systems, basic medical coding, and basic medical terminology.
  6. Demonstrated skills in medical practice management, human resources, and data analysis.
  7. Ability to establish and maintain a positive relationship with peers and subordinates.
  8. Ability to accomplish required tasks without supervision.
  9. Superior verbal and written communication skills.
  10. Ability to utilize software, spreadsheets and word processors.

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