Patient Account Specialist

Job ID


This position performs day-to-day activities associated with supporting the successful management of all ConvenientMD patient balances. Reports to the Director of Revenue Cycle Management on all day-to-day procedures.



Patient Account Specialist Essential Duties / Responsibilities:

  • Monitor and send patient statements and letters concerning past due balances.
  • Respond/resolve patient inquiries regarding their payments on accounts.
  • Manage and monitor email communications concerning patient balances.
  • Make outbound calls to patients concerning patient balances.
  • Comply with all company directives to include patient privacy initiatives as well as employee safety.
  • Other duties as reasonably requested.


Position Requirements: 

  • At least two years’ work experience in accounting, medical billing, or related field, preferred.
  • The willingness to work in a team oriented environment.
  • The ability to multi-task and prioritize job duties.
  • Must be able to complete tasks with accuracy and attention to detail.
  • Proficiency with spreadsheet, database, and practice management applications.


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