NH-Portsmouth

IT Support Specialist

US-NH-Portsmouth
Job ID
2017-1320

Overview

ConvenientMD is a full-service, provider staffed urgent care group offering high-quality and affordable medical care for a broad scope of illnesses and injuries for patients of all ages.  No appointment is needed, customers can just walk-in from 8am to 8pm, 7 days a week.  The company has a friendly staff providing a consumer-centric experience.  ConvenientMD clinics always have a physician on site in state-of-the-art facilities equipped with digital x-ray, lab, ECG and IV.

Responsibilities

  • Provides 1st and 2nd level support on computer related issues for end users via telephone, e-mail and remote desktop control
  • Create and update technical documentation for IT staff and users per company standards
  • Provide training to end user as needed
  • Experience in office 365 exchange is a bonus
  • Various account creations throughout cloud services
  • Receive and respond to user inquiries, requests, and escalations via telephone, email, case tracking system professionally and with speed, accuracy, and proficiency
  • Assist in new clinic buildups
  • Test and Image desktop and laptops
  • Maintain an accurate inventory of all IT assets.
  • Perform other duties as necessary

Qualifications

  • 2+ years technical support experience
  • Experience working with help desk ticketing systems
  • Great problem solving skills
  • Basic networking troubleshooting experience

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